Refund & Cancellation Policy

1. Interpretation and definitions

Words with an initial capital letter have the meanings set out below, whether they appear in the singular or the plural.

• "Seller" ("we", "us", "our" in relation to a purchase) means ИП Табунов, ИНН 773379585100, the merchant of record for Paid Access.
• "Company" means Interview Helper, ul. Wincentego Rzymowskiego 34, 02-697 Warszawa, Poland, which operates the Service.
• "Service" means the Interview Helper website, web dashboard and desktop applications, taken together.
• "Paid Access" means a one-time purchase of access to the Service for a fixed period, or for an unlimited period where offered.
• "Order" means your request to buy Paid Access.
• "You" means the individual who placed the Order.

2. Scope of this policy

This Refund & Cancellation Policy covers purchases of paid access to Interview Helper. It forms part of our Terms of Use, which you can read at interview-helper.org/terms.

Paid access is sold by ИП Табунов, ИНН 773379585100 (the "Seller"), which is the merchant of record for your purchase and the party that issues your receipt and pays any refund. The Interview Helper service itself is operated by Interview Helper, ul. Wincentego Rzymowskiego 34, 02-697 Warszawa, Poland. Full registration details of the Seller are available on request at aiinterviewhelper@gmail.com.

All amounts in this policy are in euros (EUR).

3. What you are buying, and when you get it

Paid access to Interview Helper is a one-time purchase of a fixed access period. There is no subscription, nothing renews automatically, and you will not be charged again unless you choose to buy again.

• 30 days of access — €49, charged once.
• 90 days of access — €105, charged once.

The service is delivered digitally, so there is nothing to ship. After your payment we enable access on the account registered to the email address you used at checkout. This is done by hand, normally within one business day, and we email you once it is live.

If you do not have an account yet, create one with the same email address you paid with so that we can match the payment to it. If your access has not appeared after one business day, write to us and we will sort it out.

4. Your statutory right of withdrawal (EU, EEA and UK)

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days from the day of purchase to withdraw from a contract for digital services without giving a reason.

Interview Helper is digital content we begin supplying as soon as your access is activated, normally within one business day. When you ask us to start providing access straight away — which is what buying access does — you expressly request that performance begin and acknowledge that you lose the statutory right of withdrawal once the service has been fully performed. We ask for that acknowledgement at the point of purchase.

If you withdraw within the 14 days, we reimburse you no later than 14 days from the day we are informed of your decision. We use the same means of payment you used for the Order, and you incur no fee for the reimbursement.

This does not take away the money-back guarantee described in the next section, which we offer voluntarily and which is broader than the statutory right.

5. Our 14-day money-back guarantee

Separately from your statutory rights, we offer a 14-day money-back guarantee on a first purchase of paid access.

• You have 14 days from the date of payment to ask for a refund.
• You do not need to give a reason.
• We refund the full amount you paid, to the original payment method.

6. Eligibility

The guarantee applies to one purchase per customer and per account. It does not apply to a repeat purchase of the same plan, or to an account we have suspended for a breach of the acceptable-use rules in our Terms of Use. Your statutory rights are unaffected either way.

7. How to request a refund

Write to aiinterviewhelper@gmail.com from the email address you used at checkout, and include:

• the payment reference from your Stripe receipt, or the reference shown on the confirmation page after you paid;
• the email address registered to your Interview Helper account, if it is a different one.

We reply within two business days and tell you whether the refund is approved and when to expect the money.

8. How and when refunds are paid

Approved refunds go back to the original payment method, in euros. We ask the payment provider to issue the refund within two business days of approving it. How quickly it then appears on your statement is up to your bank, and usually takes a further five to ten business days.

We cannot refund to a different card, to a different person, or in cash.

9. What we cannot refund

We cannot refund:

• requests made more than 14 days after the payment date;
• payments that have already been refunded;
• currency-conversion or foreign-transaction fees charged by your own bank, which we never receive;
• purchases where a chargeback has already been opened with your bank — see section 11.

10. Cancellation

Because paid access is a one-time purchase, there is no subscription to cancel and no recurring payment to stop. Your access simply ends when the period you paid for ends, and nothing further is charged.

You can stop using Interview Helper at any time, and you can delete your account and everything in it from Profile → Delete account in the dashboard. Deleting your account does not by itself trigger a refund — if you also want your money back, ask us as described in section 7 while you are still inside the 14-day window.

11. Unrecognised charges and chargebacks

Because the Seller is the merchant of record, the charge on your bank statement may show a trading name you do not immediately recognise. If a charge looks unfamiliar, please contact us before disputing it with your bank — we can identify the payment straight away, and a refund from us is usually faster than a bank dispute.

If a chargeback is opened, we may suspend access to the account while it is open, and we will provide the payment provider with the record of the purchase and of the usage on the account.

12. Currency, taxes and price changes

Prices are shown and charged in euros (EUR). Any taxes that apply are shown at checkout before you pay. If your card is denominated in another currency, your bank sets the exchange rate and may add its own fee; those amounts are set by your bank, not by us, and we cannot refund them.

We may change prices for future purchases at any time. A price change never affects a purchase you have already paid for.

13. Contact us

For anything about a payment, a refund, or this policy, write to aiinterviewhelper@gmail.com.

Seller and merchant of record: ИП Табунов, ИНН 773379585100. Service operator: Interview Helper, ul. Wincentego Rzymowskiego 34, 02-697 Warszawa, Poland.